Privacy Policy

Last updated: January 2025

1. Information We Collect

Information You Provide

Account information (name, email, password)
Profile information (bio, profile picture)
Listing information (business details, financials)
Payment information (processed by third-party providers)
Communications (messages, support tickets)

Information We Collect Automatically

Usage data (pages visited, features used)
Device information (browser type, IP address)
Cookies and tracking technologies
Log data (access times, errors)

2. How We Use Your Information

We use collected information to:

Provide and maintain the Platform
Process transactions and subscriptions
Send important updates and notifications
Improve and personalize user experience
Detect and prevent fraud
Respond to support requests
Comply with legal obligations
Send marketing communications (with your consent)

3. Information Sharing

With Other Users: Your profile information and listings are visible to other users. Messages sent through the Platform are shared with recipients.

With Service Providers: We share data with trusted third parties who help us operate the Platform:

Payment processors (Stripe, PayPal)
Email service providers
Analytics providers
Cloud hosting providers
Customer support tools

Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale, user information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security audits and updates
Access controls and authentication
Secure data centers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Your Rights and Choices

Access and Update: You can access and update your account information at any time through your profile settings.

Data Deletion: You can request deletion of your account and associated data by contacting us. Some information may be retained for legal or legitimate business purposes.

Marketing Opt-Out: You can unsubscribe from marketing emails using the unsubscribe link or by updating your preferences.

Cookie Management: You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for:

Legal compliance and regulatory requirements
Dispute resolution
Fraud prevention
Enforcing our agreements

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Platform, you consent to such transfers.

8. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or platform notification. The "Last updated" date at the top reflects the most recent revision.

11. GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: privacy@swappir.com